File Business LLC Refund Policy

Submit a Refund Request

Users must log in to their account and navigate to "Billing and Payments" → "Request a Refund."

• Refund requests submitted via email, phone calls, or live chat will not be processed.

Provide Required Details

Users must include the following information when submitting a refund request:

• Order number
• Transaction date
• Payment method used
• Detailed reason for the refund request

Refund requests must be submitted within 7 days of purchase unless otherwise stated.

Processing Time

• Refunds may take up to 10 business days to be reviewed and processed.
• Users will receive a confirmation email once the refund request is approved or denied.
• Failure to follow the refund request procedure may result in automatic denial of the refund request.

Users must log in to their account and navigate to "Billing and Payments" → "Request a Refund."

• Payments made to state or federal agencies (e.g., Secretary of State, IRS, FinCEN, Sunbiz, etc.) are non-refundable, as these payments are governed by third-party regulations.
• If a government agency rejects, delays, or modifies a filing, the fees paid to them remain non-refundable.

Third-Party Service Provider Fees

• FB may engage third-party payment processors, compliance partners, or document preparation services on behalf of Clients.
• Any fees charged by these providers are non-refundable, regardless of service status.

Services Already Submitted or Completed

Once a service has been submitted to a government agency or completed, no refunds will be issued. This includes:

• Business entity formations (LLCs, corporations, partnerships, etc.)
• Registered Agent services.
• Annual report filings
• Beneficial Ownership Information (BOI) reports
• Corporation reinstatements
• Name reservations or amendments

Expedited & Rush Services

• Expedited processing fees are non-refundable once an order has been placed.
• If a User requests faster service but the government agency does not process the request on time, FB is not responsible for external delays.

Custom or Personalized Services

• Any service that requires manual preparation, document customization, or unique business consulting is non-refundable once work has commenced. This includes:
• Business consultation services
• Custom corporate document drafting
• Licensing and permit application assistance

Subscription-Based Services

• If FB offers recurring billing or subscription services, cancellation requests must be submitted before the next billing cycle to avoid charges.
• No refunds will be issued for past subscription payments

Contacting Support for Billing Issues

Clients with billing-related questions or concerns must contact FB through the Support Center before disputing any charges.

• Billing inquiries must be submitted through the Support Center, and responses may take up to 5 business days.

Clients with billing-related questions or concerns must contact FB through the Support Center before disputing any charges.

• Any chargeback or dispute initiated with a bank, credit card issuer, or payment processor without prior resolution efforts will result in financial penalties and legal action under Section 9 (Chargebacks, Payment Disputes & Penalties) of the Terms of Use.
• Unauthorized chargebacks will incur the following penalties:
• Chargeback Recovery Fee: $500 per disputed transaction.
• Legal Action Fee: $5,000 if legal action is required to recover lost funds.
• Account Suspension: FB reserves the right to suspend or terminate services for Clients who initiate chargebacks without first following the refund request process.
• If a Client believes they were charged incorrectly, they must provide proof of erroneous billing (e.g., duplicate charges, incorrect pricing).
• Failure to follow this process may result in account suspension, denial of future services, or legal action.